Prepare for the future state of work through the tools and methodologies of human-centered design.
Join fellow HR innovators and business leaders to create a road map for your organization’s employee experience. Over two intense days, you’ll collaborate with others to learn and practice human-centered design thinking. You’ll conclude with a road map on how to create something special: an actionable plan for your organization, linking the Candidate Experience, Onboarding Experience, and Everyday Work Experience. You’ll pick up ready-to-go strategies on employer branding and learn why most employee engagement surveys measure the wrong things. To help you implement all of the needed changes within your organization, you’ll also learn Agile for HR. And just to make sure you have the internal support you need, we include a business translator activity. This popular capstone session to Futurefy Work will give you a needed tool to help your C-suite understand the financial levers your new employee experience strategy truly represents.
After Futurefy Work, you’ll be ready to create an employee experience by design, not by default.
*Join Us on February 21 & 22, 2019 for the next Design Lab
*Limited Seating Available
Qualifies for business credits toward continuing education – Credit Hours Awarded:
6.50 HR (Business)
The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.
Diane Magers owns Experience Catalysts, based out of Dallas. She is the global CEO of the Customer Experience Professionals Association (CXPA). Diane works with clients worldwide to build customer and employee engagement. Her clients include VMWare, Honeywell, Blue Cross & Blue Shield and Align Technologies. Her focus is on customer and employee engagement and complex organizational change management. Diane holds a Masters in Clinical Psychology and an MBA.
Diane is a Certified Customer Experience Professional (CCXP), and certified in Net Promoter Score (NPS), Voice of Customer (VoC) and Customer Experience Management (CEM). Additional affiliations include CXPA (founding member and current board member) and the LUMA Institute.
Ed Bodensiek is the founder of Cravety, a human experience design firm in Maryland. Cravety aligns organizational culture, process, product, and public persona to create desired brand experiences. His clients include Richards, Layton & Finger, the University of Miami, the Emergency Nurses Association, the Academy of Nutrition and Dietetics, the Hawaii Employers Council, ICAT Logistics, and iLoveKickboxing. Ed is the former chief experience officer for Baltimore-based Miles & Stockbridge. He previously served as head of brand and communications for Select Medical, a $5B public company where he helped to design patient experience and employee experience for more than 40,000 colleagues. Ed has also led change management and communications in various roles with Johns Hopkins University, the Fulbright Scholar Program, and the U.S. Department of the Treasury. Ed is the co-founder of the Cheseapeake Network of the CXPA. He is also the co-founder of Hacking HR Baltimore.