Prepare for the future state of work through the tools and methodologies of human-centered design.
Join fellow disruptors to create a road map for your organization’s employee experience. You’ll do it by collaborating with others to form a “design lab” at Axis Research & Technology’s East Coast Learning Center in Columbia, Maryland. Together, you’ll learn and practice using design thinking to make something special: an actionable plan for your organization.
*Join Us on February 7 & 8, 2019 for the next Design Lab
*Limited Seating Available
Recertification Credit Hours Awarded: 6.50 HR (Business)
The use of this seal confirms that this activity has met HR Certification Institutes (HRCI) criteria for recertification credit pre-approval.
Diane Magers owns Experience Catalysts, based out of Dallas. She is the global CEO of the Customer Experience Professionals Association (CXPA). Diane works with clients worldwide to build customer and employee engagement. Her clients include VMWare, Honeywell, Blue Cross & Blue Shield and Align Technologies. Her focus is on customer and employee engagement and complex organizational change management. Diane holds a Masters in Clinical Psychology and an MBA.
Diane is a Certified Customer Experience Professional (CCXP), and certified in Net Promoter Score (NPS), Voice of Customer (VoC) and Customer Experience Management (CEM). Additional affiliations include CXPA (founding member and current board member) and the LUMA Institute.
Ed Bodensiek is the founder of Cravety, a human experience design firm in Maryland. Cravety aligns organizational culture, process, product, and public persona to create desired brand experiences. His clients include Richards, Layton & Finger, the University of Miami, the Emergency Nurses Association, the Academy of Nutrition and Dietetics, the Hawaii Employers Council, ICAT Logistics, and iLoveKickboxing. Ed is the former chief experience officer for Baltimore-based Miles & Stockbridge. He previously served as head of brand and communications for Select Medical, a $5B public company where he helped to design patient experience and employee experience for more than 40,000 colleagues. Ed has also led change management and communications in various roles with Johns Hopkins University, the Fulbright Scholar Program, and the U.S. Department of the Treasury. Ed is the co-founder of the Cheseapeake Network of the CXPA. He is also the co-founder of Hacking HR Baltimore.